When open is closed
I should have known better. Ben told me the same thing happened to him last week. I thought they could not be doing this again...
I arrive at the Pittsburgh airport at 6 am to find the usual long Monday morning lines. Ah, the signs say the alternate security checkpoint is open. Do I go up there not knowing how long the line is upstairs, or do I stay here and wait a known thirty minutes. I had extra time in case I misjudged, so I went to go upstairs. The first obstacle was that the escalators to the ticketing area on the right side were closed. When I get upstairs and head towards the door to the alternate security checkpoint, a TSA agent says "It's closed." "The signs downstairs say it is open." "It is closed." Ok, back downstairs. So, I am back downstairs waiting in the line for a few minutes, and a woman walks through yelling "If you want a shorter line, the alternate security checkpoint is now open!"
How hard is it to follow this procedure:
- Steps for opening Alternate Security Checkpoint
- Open checkpoint
- Change signs pointing to Alternate Checkpoint from "closed" to "open"?
TSA seems to repeatedly get these in reverse.
