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Mar. 17th, 2008

white house

When open is closed


I should have known better. Ben told me the same thing happened to him last week. I thought they could not be doing this again...



I arrive at the Pittsburgh airport at 6 am to find the usual long Monday morning lines. Ah, the signs say the alternate security checkpoint is open. Do I go up there not knowing how long the line is upstairs, or do I stay here and wait a known thirty minutes. I had extra time in case I misjudged, so I went to go upstairs. The first obstacle was that the escalators to the ticketing area on the right side were closed. When I get upstairs and head towards the door to the alternate security checkpoint, a TSA agent says "It's closed." "The signs downstairs say it is open." "It is closed." Ok, back downstairs. So, I am back downstairs waiting in the line for a few minutes, and a woman walks through yelling "If you want a shorter line, the alternate security checkpoint is now open!"

How hard is it to follow this procedure:

    Steps for opening Alternate Security Checkpoint
  1. Open checkpoint
  2. Change signs pointing to Alternate Checkpoint from "closed" to "open"?


TSA seems to repeatedly get these in reverse.

white house

August 2009

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